Privacy Policy
TranslateX ("we", "our", or "the Company") values your privacy. This Privacy Policy explains how we collect, use, disclose, process, and protect information provided by users when using our browser extension and related services.
Information We Collect
We may collect the following types of information:
- Account Information: When you register for an account, we collect your email address and password.
- Usage Data: We collect information about how you use our extension, such as translation frequency and features used.
How We Use Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process and manage your account and subscriptions
- Respond to your comments, questions, and requests
- Analyze usage patterns to improve user experience
Information Sharing
We may share your information with the following third parties:
- AI Service Providers: We use AI services such as OpenAI, Google Gemini, and Claude to process translation requests.
- Payment Processors: We work with payment processors like Stripe to process subscription payments.
- Service Providers: Technical and customer support vendors that help us provide our services.
- Legal Requirements: If required by law or to protect our rights.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information as long as your account is active or as needed to provide services. If you request to delete your account, we will delete or anonymize personal information associated with your account, unless there is a legal obligation to retain certain information.
Your Rights
Depending on your location, you may have the following rights under applicable privacy laws:
- Access your personal information
- Correct inaccurate data
- Delete your personal information
- Restrict or object to processing
- Data portability
To exercise these rights, please contact us using the contact information provided below.
Cookies and Tracking Technologies
Our website and extension use cookies and similar tracking technologies to collect information and improve your browsing experience. You can control the use of cookies through your browser settings, but this may affect how certain features operate.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the "Last Updated" date on this page or through other means.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: i@deepzero.ai